Privacy Policy

Maa Clinic Diagnostic and Pharmacy Pvt. Ltd.
Address: Debra, Near Petrol Pump, Paschim Medinipur, West Bengal
Email: maaclinicpvtltd@gmail.com

Maa Clinic Diagnostic and Pharmacy Pvt. Ltd. (“Maa Clinic”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our patients and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information.

1. Information We Collect

We may collect the following information when you use our services:

• Personal details such as name, age, gender, address, phone number, and email address
• Medical information including health history, prescriptions, diagnostic test details, and reports
• Billing and payment-related information
• Any other information voluntarily provided by you for medical or service-related purposes

2. How We Use Your Information

Your information is used to:

• Provide medical consultations, diagnostic services, and pharmacy services
• Generate diagnostic reports and maintain medical records
• Communicate appointment details, test results, or service-related updates
• Process payments and maintain billing records
• Comply with legal, regulatory, and medical requirements

3. Medical Confidentiality

All medical information is treated as strictly confidential. Diagnostic reports and health records should be reviewed only by qualified medical professionals. We do not encourage self-diagnosis or misuse of medical data.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal or medical information. Information may be shared only:

• With healthcare professionals involved in your treatment
• When required by law, court order, or government authority
• With your explicit consent

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, misuse, loss, or disclosure. However, no method of data transmission or storage is completely secure.

6. Retention of Information

Patient records and information are retained for the period required under applicable laws, medical guidelines, or for legitimate operational purposes.

7. Your Rights

You have the right to:

• Access your personal and medical information
• Request correction of inaccurate or incomplete information
• Seek clarification regarding how your data is used, subject to legal and medical obligations

8. Third-Party Services

If we use third-party services (such as laboratories, payment gateways, or digital platforms), they are required to maintain confidentiality and data protection standards consistent with this Privacy Policy.

9. Changes to This Privacy Policy

Maa Clinic reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective upon publication at our clinic or on our official platform.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: maaclinicpvtltd@gmail.com